THE TOLL FREE HELPLINE FOR COUNSELLING WITH THE GOVERNMENT OF MAHARASHTRA REACHES OUT TO 12 CRORE RESIDENTS OF MAHARASHTRA–BUT HAS BEEN GETTING CALLS FROM OVER 24 STATES.
While our attention remained on Mumbai, we also realised that communities across Maharashtra were facing acute challenges. This is when we chose to extend a much larger plan on Mental Health. On April 19, we launched a first of its kind Mental Health COVID toll free helpline for the 13 crore residents across Maharashtra to help them service their mental health concerns. This has been in partnership with the Government of Maharashtra (Tribal Development Department).
We are getting on an average 350 calls, every day. There are 35 trained counsellors attending to this helpline.
In two months, we have attended over 4000 calls from 24 states of India.
Our focus, across sectors remained citizen welfare and yet, we experienced that very few were working on a collaborative manner. There were gaps in equipment support.